Return and Refund – Complaints Policy
We quality assure all products before being shipped to you to ensure that they comply with our strict quality requirements. If one of our products does not meet your expectations, please contact us as soon as possible at firstname.lastname@example.org, with description of what the error is, as well as an image that documents the error. We will process all inquiries as soon as possible but expect 1-3 days before receiving any response from us.
Please don’t send the product to us before you have received a response from us.
Products with errors can be sent to this address:
Mrk: Product error
Always remember to send your contact information in the shipment. Once we have received the defective product, we will analyze the error and either repair the product or send you a replacement. SCENTOFCOPENHAGEN will refund reasonable costs you incur when shipping.
Information about your right of withdrawal
You have 14 (fourteen) days to cancel your agreement with SCENTOFCOPENHAGEN regarding the item(s) you purchased from scentofcopenhagen.com without the need to provide a reason for this. In order to take advantage of your right of withdrawal, you must clearly inform us of your decision to withdraw the transaction. This should be done by sending an email to email@example.com. The right of cancellation expires 14 days after the date on which you – or a third party other than the shipper and as indicated by you – physically hold the goods. If the agreement concerns multiple items that you have ordered together but are delivered separately, the cancellation right expires 14 days after the date on which you – or a third party other than the shipper and as indicated by you – physically own the last product. If the agreement concerns the delivery of an item consisting of multiple consignments or parcels, the cancellation right expires 14 days after the date on which you – or a third party other than the shipper and as indicated by you – physically hold the last shipment or package. In order to comply with the cancellation deadline, it is sufficient that you send us your notice of your withdrawal before the cancellation right expires.
Legal consequences of using the right of withdrawal
If you regret this agreement, we will refund all of the payments we received from you, including delivery costs (excluding any additional costs, due to your chosen delivery form other than the cheapest form of standard delivery we offer) without undue delay and in any case within 14 days of the date of notification of your decision to withdraw this agreement. We make this refund using the same payment method you used for the first transaction, unless you explicitly accepted otherwise. In any case, no fees will be incurred in connection with the refund. We are entitled to withhold the refund amount until the time we have either received the goods returned or have received documentation from you that you have returned the goods. You must return the goods in the same condition as you received them and in original packaging to our address:
without undue delay and in any case within 14 days of the date you inform us of your decision to withdraw this agreement. The deadline is met if you return the goods before the expiry of the 14 days. You must pay the return costs yourself and you are responsible for the return.